Frequently asked questions
Everything people ask before, during and after their first clean. Can't find it? Our Austin office picks up the phone.
Booking and pricing
Prices start from the number of bedrooms and bathrooms, then adjust for the type of clean and how often we visit. The estimator on our site uses the same formula our office uses, so the price you see is the price you pay unless the home is very different from what was described.
Yes. New customers get 20% off their first recurring or deep clean when they book online. The discount is applied automatically at checkout.
Most weeks we can schedule within three to five business days. Fridays and the week before holidays fill fastest, so book one to two weeks ahead for those.
We save your card when you book and charge it the evening after each completed visit. You get an emailed receipt every time.
Reschedule or cancel free with at least 48 hours notice. Cancellations inside 48 hours incur a $40 fee because we have already held a crew for you.
During your visit
No. About 70% of our clients are at work or out during cleans. You can leave a key, share a lockbox code or give a smart lock code, which we store encrypted.
Yes. Crews bring plant-based products, microfiber cloths, HEPA vacuums and mops. If you prefer a specific product, leave it out and we will use it.
Most visits have a two-person crew. Deep cleans, move cleans and large homes may have three or four people so the work finishes in one day.
We love pets. Let us know their names and any habits, like escape artists or nervous cats. Crews will never let pets outside unless you ask them to.
Trust and safety
Every Brightwell cleaner is a W-2 employee with paid training, paid time off and a real schedule. We never subcontract your home to strangers.
Yes. We carry $2 million in general liability insurance, a janitorial bond and workers compensation for every employee.
All team members pass a national criminal background check and identity verification before their first shift.
Accidents are rare, but if one happens tell us within 48 hours. We repair or replace damaged items through our insurance.
Products and eco practices
Our standard kit is EPA Safer Choice certified and plant-based, with refillable glass spray bottles. We use a hospital-grade disinfectant only on request or for commercial clients.
Yes, when used as directed. We let surfaces dry before leaving and never leave product residue on floors where pets walk.
Yes. Add a note when booking and your crew will use our fragrance-free line throughout the home.
Our happiness guarantee
If anything on our checklist was missed, tell us within 24 hours. We return to re-clean those areas at no charge, usually within one business day.
If a re-clean does not make it right, we refund that visit. It rarely comes to that, but the promise stands.
